1. Communication: Communication is conveying the messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. Therefore, understanding the message is important, what audience you are sending it to, and how it will be perceived.

2. Teamwork: the ability to work and go along well with other people in teams. A team player is someone who is able to value other team members’ contribution as much as his own.The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal.

3. Problem Solving: The ability to figure out solution for a problem. It may be a process, in which a few steps may involve. As problems are inevitable in the workplace, this skill is one of the most important skills to be successful.

4. Initiative and Enterprise: The individual function is improved effectively by an independent thinking adult in the workplace and focuses on the importance of initiative and enterprise in the context of his/ her work scope, responsibility, accountability, authority and expertise. It is focuses on how the supervisor can work with a team of subordinates in practicing initiative and enterprising behaviours. Supervisors lead and motivate their teams to explore innovative opportunities to improve workplace performance so that business and organisational goals can be achieved. It will help supervisors learn how to initiate and sustain such improvement in their teams. They also learn to foster innovative and enterprising behaviours as well as manage the risk associated with these improvement initiatives.

5. Planning and Organization: Planning and Organization skills establish a course of action for people to accomplish specific results. The purpose of this workshop is to develop organization and planning skills which can support the continual growth and success of the department. Participants assess their organization, planning, and time management skills; prepare long-range and short-term goals that support the mission of the institution and department; develop measurable objectives to support goal attainment; differentiate between urgent, important, and not urgent action items; and engage in proactive planning.


6. Self-management skills: In order to be effective as managers of others we first need to be effective self-managers. It helps with learning but also with life as well. They are sometimes called "soft skills" because they deal with understanding and behaviour rather than the direct acquisition of knowledge. Key dimensions of self management are; stress management, the ability to manage our response to situations that occur in our lives, and time management, the ability to allocate time and resources.

7. Learning Skills: In the business world, Learning involves accumulating specialized knowledge, skills, and as much self-confidence as it takes to believe in your effectiveness. One highly effective way to accumulate specialized knowledge is to find a problem and solve it.

8. Technology Skills: such as; word processing skills, spreadsheets skills, database skills, electronic presentation skill, and web navigation skills. Technology is changing things so rapidly in business, that it is creating an amazing quantity of opportunities to solve new problems. Choose your problems wisely. Each time you solve a problem, it will increase your capacity for effective action in that area.

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